It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router. I have my original wall box still that has the CableTel logo. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Customer since 1993. Panting like a fiend. Tried looking but can't see a way to book an engineer for this? Thanks. . My VM Router is is my office adjacent to hall. Thanks both and a technician looks like a good option. I think there’s something missing to the Virgin Media wall socket in my flat. )In this video, I am showing the sta. Past occupiers of your property may have removed the cable and sometimes they. Panting like a fiend. How do I disconnect the white Virgin cable (shown in the image below)?If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Next, connect the power adapter to the Hub, and plug it into a. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). The cable could be hidden within, or behind, furniture. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Click & Collect. Hi @bingoman000. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. 1 ACCEPTED SOLUTION. on 08-01-2023 20:46. I am going to cancel. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. I am having a room change and update so now will have a wall socket a lot closer to the virgin wall outlet than before, reducing the cable needed…We're here to help. Pop the power cable into a nearby plug socket, and turn it on. Vonage 2nd line. 23/04/17 - 06:45 #6. on 13-07-2022 22:02. I am so sorry to hear that you seem to be missing a wall socket in the home. Please help. All I am aware of terminate the fibre inside. ahhh the rubbish that is CS - you could try this. Crypto• Plug the power supply into a mains socket. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Can anyone help please? Need. Manage Your Account. 07K; 223; 462; Natalie_L. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I've just received my HUB3 installation kit and the 1st step it mentions to plug the isolator cable into the virgin media wall socket however I've only got the virgin media HDU-200. I would get virgin to do it. Account - Cable. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. . 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. just use a pair of normal side cutters , you can just grip it either side and turn. your old TV kit We will start with step-by-step instructions on uninstalling your old kit. You need a small spanner to remove this, then push the provided connector over the exposed end. In save blog. We would like to show you a description here but the site won’t allow us. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Get the Hub ready by connecting the wires. All the wall sockets I can see are for BT. Plug the cables into the Hub. The house has the brown external junction box fitted to the front of the property on the external living room wall (see pic). There must have been a previous installation or you would not have been offered a self install. Security matters. This includes: The Stream box. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. cable from wall. #1. Virgin Media; My Virgin Media; Shop;. e if you have the 20mbit VM you won't get all the speed though it). Re: No Wall Socket for Quickstart. The wall box may be branded with the logos of an old cable TV company (not VM). The wall socket has a thick plug bit. #2. The wall box may be branded with the logos of an old cable TV company (not VM). I received myquickstart pack yesterday. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free. I am just upgrading to gig1 and I would really like a whole refresh of my old coaxial wall cables and especially the wall socket that has been in my house for almost 20 years. Old Timer. • Scroll to the HDMI port you connected the cable to. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Virgin Media; My Virgin Media; Shop; Help;. I was never asked if I had a wall box. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Virgin Media Wall Socket. sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. If you are only connecting one piece of equipment, you don't need the splitter (which is marked with an insertion loss of 3. Unscrew the connector from the wall box. The top “capped” one is marked FM & has been disused since cable went digital. However the wall socket doesn’t have the correct connection for the cable. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayRe: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freeI changed over to Sky several months ago now and am currently decorating my sitting room. I don’t it is fibre cable. 6. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. - 5400981. 3 weeks ago. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. Occasionally only a very short stub of wire is left behind often hidden. We would like to show you a description here but the site won’t allow us. The other is marked TV, & this is used for TV & Broadband. Grab the isolation cable and connect the thick end to the Virgin Media wall socket, making sure the cable is pushed in. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. Provides a range of audio and video signal connections. It should work ok. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023 What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. RedTomato said: I removed my Virgin cable about a month ago. Source: current tech for VM :) P. on 12-01-2023 21:04. 2. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Hi, Same problem here. This new phone cable is then joined (either in the omnibox or through the wall) to the existing telephone socket downstairs. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. 3 Switch off at the socket and unplug your TV box. Received the kit and was excited to set up until I realised you need an ethernet wall socket. There are 10 types of people: those. Plug the cables into the Hub. Being connected to the internet is one of the most important modern essentials in 20. If by old box you just mean a wall socket for plugging equipment into, it would be best to leave it in place in case you ever take Virgin Media services in future. 1 ACCEPTED SOLUTION. There should be a screw F socket on the bottom where the cable is now just pushed onto. Virgin Media; My Virgin Media; Shop;. We also don’t have an Ethernet point only an old BT outreach 5C box. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Browse Virgin Media Virgin Media Community. Plug into the Hub. Is it necessary to plug the cable to socket for having wifi, if so what can I. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I got a self setup broadband kit but have no Virgin media wall plug. Just like the other posts- I do not have a virgin media wall box. It is easier to decorate without wires and boxes so I would like to hear your expe. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Thanks. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. It varies between the altnets. So I can't do anything about price hikes. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. 0 Kudos Reply. Getting Connected with Virgin Media is easy when you have a wall socket. VM BB TV Landline. Checked every. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Installation: Wall socket issue. Hello sophieboulter1. if not a technician will install one. Push the red label end of the white cable, into the wall socket. I can only find the TV socket. The phone number doesn't connect you. I've got 2 wall sockets that I think are likely. . @goslow that adapter is one possibility, at least from the phone to the ethernet cable (which is just a Cat5 cable in a wall, not connected otherwise). I’m having the exact same problem. I recently got Virgin broadband installed. on 05-09-2023 20:36. The wall box may be branded with the logos of an old cable TV company (not VM). Browse. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I have broadband kit arriving on the 29th Dec, but no Virgin socket. Get the Hub ready by connecting the wires. . Quickstart is the quickest and easiest way to setup our services. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. It should be free of charge. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. My options are . Get the Hub ready by connecting the wires. Account - Cable. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Well-informed 444 Views Message 4. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I can only find the TV socket. on 30-09-2022 14:24. • Check the connection is tightly connected, it will make a 'click' noise. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago Access denied on router in Networking and WiFi 3 hours ago Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoVirgin will not remove them. screw the master socket back to the wall. It is easier to decorate without wires and boxes so I would like to hear your expe. Upon connecting however, I got flashing red lights. 168. 1 Mar 2016. Although it’s relatively rare, a faulty Virgin Media wall box can also cause connectivity issues. I have received my quick start-up kit. Crazy! They must be made of money. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Aug 8, 2019. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. Quickstart is the quickest and easiest way to setup our services. VM has a rolling programme of work to move all customers over by 2025. All forum topics; Previous topic; Next topic; 2 REPLIES 2. Past occupiers of your property may have removed. The wall box may be branded with the logos of an old cable TV company (not VM). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It may just be a cable rather than an internal wall box. Options. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Re: No VM wall socket / wall socket damage. . We would like to show you a description here but the site won’t allow us. On the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Account - Mobile. Browse Virgin Media Virgin Media Community. These enter my house via an air brick/vent very close to. We do not have an internal VM box to plug the round ended cable into. The other is marked TV, & this is used for TV & Broadband. A wall box may be branded with the logos of an old cable TV company (not VM). No photo attached. A Virgin Media wall socket is simply a point of entry into your home. I don't longer work there. But I have no Virgin Media Wall socket in my house. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. . correctly to the Virgin Media wall socket, please follow these instructions to get set up. I have tried for half an hour to contact Virgin about this without success and am now locked from their phone assistance because it says I got the password wrong which I have. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. VM is doing this area-by-area. Get virgin engineer to move the wall socket. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. Gradually increase the force until the. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Summary of Contents for Virgin Media Virgin TV V6. We would like to show you a description here but the site won’t allow us. There were many cable companies that originally built the networks in the early 1990s. One of them was Telewest. Stay safe online. Account - Mobile. Some while ago I had Virgin Media installed. If however the socket itself has been removed you will need assistance. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Most Virgin Media customers will receive a Hub 3 router. - 5250024Forced to use Virgin Media Broadband. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). The little box on the right is what we call a 77a, basically splits the outside telephone cable into internal cable. on 01-06-2023 19:26. catia v6 user guide 2020-10-25 4/11 catia v6 user guide support dyson v6 cordless stick vacuum sv06 dyson Sep 01 2023Installing and configuring your kitMotorola MoCA 2. So that, buyer must be prepare for this. 0 Kudos Share. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). Thank you for the tel no. If it’s damaged or not working correctly, it could be causing your internet issues. 1. Eric714. if your taking it off for good hit the torx screw hard with a hammer and it will crack and the front casing will come off (but do it this way. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Second, you'll likely need a manned installation for your VM services. I unscrewed it and there is a male isolator inside the box. In your Stream kit you’ll find everything you need to get the Stream box up and running. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. What do we do? - 5352510. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. log into hub3 - 192. But I. Plug into the wall socket. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Phone line - 5 mins. Options. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. You need a small spanner to remove this, then push the provided connector over the exposed end. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. No outside box - cable through the wall to inside box - very old 20 years ago. Solved: Previously, I had BT connection so I need a wall socket. 22/11/12 - 11:50 #6. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Community Natter. Step 3 - Label the box – a letter came with the. The metal box in photo 3 looks like a likely contender. I’m a new Virgin customer, and the previous occupants used a different provider. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. VM came and linked TEL1 in to your existing home phone wiring to re-enable the old sockets on the new line. . Can you arrange an engineer to help me out on this step? novirginmediawallsocket Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Push the white cable with the black label into the Hub. 09. No outside box - cable through the wall to inside box - very old 20 years ago. The other is marked TV, & this is used for TV & Broadband. Tudor. Thanks . If by old box you just mean a wall socket for plugging equipment into, it would be best to leave it in place in case you ever take Virgin Media services in future. Apply a gentle force to begin with, turning anti-clockwise. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. QuickStart, set up and connections. See where this Helpful Answer was posted. A second telephone is plugged into a wall socket downstairs with the Virgin number. 1. Get the Hub ready by connecting the wires. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Teki, Mar 28, 2020. Connect the isolation cable. We would like to show you a description here but the site won’t allow us. Follow these simple installation steps for your Virgin Media home phone set up. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. Fixmyline telephone and broadband engineer posts facebook 35 years to discover a faulty wired master socket plusnet community 1 in 8 out way coax cable splitter tv connector moca 5 2500mhz at affordable s free shipping real reviews with photos joom making the switch virgin media geeky story coolsmartphone andrew mabbitt on twitter so virginmedia. Failing this. All I am aware of terminate the fibre inside your house though. @Briannahsarah wrote: Here is a photo. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. This is a little untidy for my likeing. It is a detached 3 floors old house. Tech Chatter. When your number transfers, your BT socket will go dead. Turn any coax connection in your home into a high speed network drop. If you can't find any cable, then try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday, and explain. VM don't use fibre inside the property. on 17-12-2022 10:39. u just run a long cable from the box inside to whatever room u want. There’s even no BT wall socket. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Then, now, I feel sad my broadband not working yet because of that. But I don't think I have any Virgin Media Wall sockets in my house. 21 virgin media virgin tv v6 installation manual pdf 22 v6 file extension what is it how to open it solvusoft. ” I did not get a silver terminator cap in my packaging to send back. Connect the Hub’s power cable with the blue tab. Vonage 2nd line. Don’t plug the power cable into a plug socket yet. Could a VM engineer be boo. Incidentally the phone socket is redundant if not in use and can be safely removed. The cable on the right looks like is for a Freeview TV antenna. . The thing is that there is no socket in the wall. We have a TV and broadband but no landline required. 2. Hi there I moved house with my family and we wanted to move to Virgin Media. Does your wall socket look. It does not seem feasible or plausible to bury a Virgin Media. May 29, 2007. A power adaptor to plug into the Stream box and a power socket at the wall. Often poor building work, or poor decorating, can see old VM connections and wall boxes covered over in splodges of paint or plaster. Old telewest box in QuickStart, set up and connections Friday; Old Virgin Media box and poor signal. How about using a 10m RJ11 to RJ11 telephone cable. See if you can get connected. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Step 4. Perfect for when you can’t all decide on what to watch. We're moving in a few days with Virgin and they said we need to take the super hub 2 and Tivo box with us. . Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Has anybody ripped thes out and not disturbed the internet phone. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. 0 Kudos. Placed an order and the lady said we were eligible for quick start self installation. I followed the cabling out of the house and to the brown box - and it has been cut! This video will show you how to install a Virgin Media extension cable. I’ve tried calling but the people I’m connected to keep hanging up. Just make sure you definately don't need it, or won't be needing it again. socket. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Is installing a newer hub, an old hub, phone broadband & TV, we have you covered. I have the most. However the wall socket doesn’t have the correct connection for the cable with the hub. Virgin Media. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. If I couldn't get the proper wall socket, the internet is not going to be set up su. on 18-05-2022 19:55. VM has to 'switch' you to do that. • Scroll to the HDMI port you connected the cable to. I’ve come to. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. I’ve just lived into my new house and received my Virgin box. Being connected to the internet is one of the most important modern essentials in 20. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). We would like to show you a description here but the site won’t allow us. You should see a welcome screen, then the Virgin Media start up screen. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. You can try push fitting the VM lead provided by VM onto either one of the two outputs of the splitter. 14,065.